General Warranty

🔄 About Returns and Exchanges

Return and Refund Period

If you wish to return or exchange an item, please contact our support team via the website https://npdoj.shop within 7 days of receiving the product.

• Cash on Delivery: Refund issued within 7 days of receiving the product
• Credit Card Payments: Refund processed within 7 days of receiving the item
• PayPal Payments: Refund issued within 7 days of receiving the item

Return Shipping Costs

The customer is solely responsible for the cost of return shipping.

Please return the item to the address we provide within one week of contacting us. Upon your inquiry, we will send you all necessary details, including the exact return address.

Important

Returns or exchanges requested outside the specified timeframe will not be accepted, even in cases of errors on our part or for the customer's convenience.

Products Ineligible for Return or Exchange

• Items shipped more than 7 days ago
• Used or second-hand products
• Damage or loss caused by the customer to the products, packaging, or accessories
• Exchanges or returns where the orderer and the recipient are different individuals (unless due to product defects)

Defects Attributable to Our Company

If the product exhibits defects attributable to an error on our part (such as damage or incorrect shipment), we will proceed with a replacement or full refund.

Procedure:

Please contact us within 7 days of receiving the product and provide:

• Full Name
• Address
• Phone Number
• Email Address
• Product Name
• Reason for Return or Exchange
• Order Number

We will then provide return instructions. In such cases, returns may be accepted via Cash on Delivery (COD) shipping.